General Terms & Conditions

amended: 15/11/2025

These Terms and Conditions apply to all treatments, services, courses, and products provided by Relax-therapy. They are designed to protect both clients and the therapist and ensure a respectful, fair, and safe experience for everyone.

These Terms & Conditions are valid from 26 April 2012 and remain in effect until withdrawn or amended. The proprietor of Relax-therapy reserves the right to update these Terms & Conditions at any time.

By booking an appointment, purchasing a package, or using any service, clients agree to these Terms & Conditions.

1. Appointments & Cancellations

Relax-therapy operates a 48-hour cancellation policy:

• Cancellations made at least 48 hours before the appointment time will receive a full refund to the original payment method.

• Cancellations made within 48 hours of the appointment will result in loss of the payment or pre-paid session.

• No-shows: failure to attend an appointment without notice may result in refusal of future bookings.

• Late arrivals: a 15-minute grace period is allowed. The full treatment price will be charged, but sessions may be shortened to respect other clients’ appointments.

2. Deposits

From 1 December 2025, a deposit is required to secure appointments booked directly with the therapist (by phone, text, email, or in person):

• The deposit is deducted from the total treatment price on the day.

• Deposits help reduce no-shows and allow appointments to be offered fairly.

• If you need to reschedule, at least 48 hours’ notice is required for the deposit to transfer to a new appointment.

• Deposits are non-refundable for cancellations made within 48 hours or missed appointments, as this time has been reserved exclusively for you.

3. Refunds

• Ad-hoc treatments: no refunds are available if cancelled within 48 hours of the appointment.

• Package refunds: refunds on pre-paid packages are not normally available. In extreme and exceptional circumstances (such as death or life-changing injury), a refund may be considered at the therapist’s discretion. Any treatments already used will be charged at the full individual price. The remaining balance will be refunded minus a £15 administration fee, unless otherwise agreed by the therapist.

4. Payments

• Payment methods accepted: cash, card, or bank transfer.

• Bank transfers must be completed at least 24 hours prior to the appointment.

• Health is Wealth Signature Package: pre-payment is required by card or bank transfer only.

5. Gift Vouchers

• Gift vouchers are valid for 3 months from the date of purchase, unless stated otherwise (e.g., for special occasions such as Christmas).

• The validity period includes any holidays, public holidays, charity events, sickness, isolation, hospital stays, strikes, or adverse weather affecting either party.

• Extensions to the expiry date may be granted at the therapist’s discretion for an additional charge of £15 per week per person.

• A fortnightly reminder will be sent to the purchaser and/or recipient where contact details are available.

6. Silver Tuesday

• Silver Tuesday treatments are pre-defined sessions only:

  • 60-minute Full Body (including Back, Neck, Shoulders + arms and legs)

  • 60-minute back-neck-shoulders combined with Stress Relief therapy 

  • 60- minute feet reflexology 

  • 90-minute Therapeutic Full Body + Reflexology

• Treatments outside of the above will be charged at full price, with any add-ons at £8 each.

• Appointments are subject to availability and may exclude Saturdays if stated in promotions.

• Clients must book in advance and secure their appointment with either a deposit or pre-payment.

• The Silver Tuesday offer cannot be combined with other promotions or discounts.

7. Availability & Treatment Structure

• Treatments at Relax-therapy are in high demand. Clients are advised to book well in advance to secure an appointment, either with pre-payment or a deposit, as stated at the time of booking.

• Waiting times for appointments may extend up to 6 weeks, depending on availability.

• It is the client’s responsibility to book appointments within the required timeframes. Relax-therapy cannot guarantee availability if bookings are left until the last minute.

• Relax-therapy is operated by one female therapist. Treatments cannot be carried out simultaneously for more than one person. Where multiple treatments are booked, sessions will be provided one after the other.

8. Client Conduct & Professional Boundaries

• These rules apply to all clients, including new and existing clients.

• Relax-therapy provides professional therapeutic treatments only. The salon does not offer sexual, tantric, or nude massage.

• Services are primarily available for ladies; gentlemen are accepted by recommendation only.

• Any sexual, inappropriate, or disrespectful messages, phone calls, or behaviour will result in immediate refusal of service. Serious incidents may be reported to the appropriate authorities.

• All clients are expected to behave respectfully at all times and maintain appropriate professional boundaries.

9. Medical & Health Disclaimer

• Clients are responsible for disclosing any relevant medical conditions, injuries, or other health concerns prior to treatment.

• Treatments are therapeutic and complementary, and are not a substitute for medical advice or treatment.

• The therapist reserves the right to modify or refuse treatment if any condition could compromise client safety.

10. Online Courses & Downloadable Products

• All online courses and downloadable products are purchased voluntarily.

• Pre-payment only.

• Due to immediate access to digital content, no refunds are available.

11. Online Shop & Delivery

• Relax-therapy delivers within the UK only, using Royal Mail or Parcelforce (First Class Signed For / Tracked).

• UK delivery: typically 3–5 working days.

• If products arrive damaged, photographic evidence and a brief explanation must be emailed to bea@relax-therapy.com.

• Refunds are available only where damage can be proven.

12. Respect & Communication

• The therapist is a human being and is entitled to reply to messages during working hours only.

• Working hours:

  • Monday & Sunday: closed

  • Tuesday: 9:00 am – 6:00 pm

  • Wednesday: 10:15 am – 5:00 pm

  • Thursday: 11:30 am – 7:00 pm

  • Friday: 9:00 am – 6:00 pm

  • Saturday: 9:00 am – 3:00 pm

• Clients are kindly requested to respect these hours and allow time for the therapist to respond. Patience, tolerance, and polite communication are expected at all times.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales and are subject to the exclusive jurisdiction of the English Courts.

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14. Pre-paid Package Terms and Conditions

Find it by clicking HERE.