These rules are for you and serve your interests. They are valid as of 26th April 2012 until withdrawal. The proprietor of Relax-therapy has the right to amend the terms and conditions.
Client is able to book ONLY ONE month ahead and is prepayment only.
CANCELLATION policy of Relax-therapy is 48 hours prior to the treatment. If you cancel your booking at least 48 hours before your appointment time, you will receive a full refund to your original payment method. Less then 48 hrs cancellation means you will lose your money. Non-shown: no more appointment will given. Late arrival: full price being charged. Course of 3/6 holders: will lose one of the session from the course.
REFUND: please note there is £10 administration fee on every refund from 1st January 2021.
Please don’t be late for your appointment otherwise you lose out precious treatment time.
Please don’t forget your loyalty card. In case not presenting the loyalty card, you will lose the points.
Payment is by cash or bank transfer. Bank transfer must be done 24 hours prior of your treatment.
Pre-paid cards for 3/6 treatment sessions are available to purchase. Payment is by cash or bank transfer only and it is non-refundable. Pre-paid cards are valid for 3 months (i.e. 12 weeks) commencing the date of the first treatment. Pre-paid cards for 3/6 treatment sessions are not transferable. Extension of the expiry date is possible for an additional charge of £10.00/week.
Gift vouchers are valid for 3 months. Extension of the expiry date is possible for an additional charge of £10.00/week/person.
Pre-paid amounts are non-refundable.
All re-booking procedures and expiry extensions will be affected only after the therapist has received the right amount of fee by bank transfer.
It is only one female therapist carrying out the massage treatment, therefore she is unable to carry out treatment for two persons at the same time. The treatment will be done in sequence, one after the other.
The therapist is also a human being and not a machine. Please be patient, tolerant and co-operative. Please avoid being selfish and obstinate.
Not knowing the rules, it doesn’t exempt you from following them.