• These rules are for you and serve your interests. They are valid as of 26th  April 2012 until withdrawal. The proprietor of Relax-therapy has the right to amend the terms and conditions.

  • Client is able to book ONLY ONE month ahead and is prepayment only. 

  • CANCELLATION policy of Relax-therapy  is 48 hours prior to the treatment.  If you cancel your booking at least 48 hours before your appointment time, you will receive a full refund to your original payment method. Less then 48 hrs cancellation means you will lose your money.  Non-shown: no more appointment will given. Late arrival: full price being charged. Course of 3/6 holders: will lose one of the session from the course. 

  • REFUND: please note there is no refund available due to the impact of lock downs on the business. If there is any change of above I will write it here. 

  • Please don’t be late for your appointment otherwise you lose out precious treatment time.

  • Payment is by cash, card or bank transfer. Bank transfer must be done 24 hours prior of your treatment. 

  • Health is Wealth and Bundle of Joy Signature Packages:  Payment is by card or bank transfer only and it is non-refundable. Pre-paid cards are valid for 12 weeks or an exact date included any holidays for both part, public holidays, charity events, sickness, isolation, hospital stay . Please inform the therapist if any major life changes happens e.g. death, life changing accident.  Twelve weeks period start commencing the date of the first treatment.  Extension of the expiry date is not possible unless is major life changes happens. Limited availability during Valentine's Day Special, Mother's Day Special, Father's Day Special and Christmas period. Purchaser must book at least three treatments ahead. This method give the purchaser and the therapist time to plan ahead. 

  • Gift vouchers are valid for 3 months. Extension of the expiry date is possible for an additional charge of £10.00/week/person. Limited availability during Valentine's Day Special, Mother's Day Special, Father's Day Special and Christmas period. 

  • Pre-paid amounts are non-refundable unless extreme circumstances occur ( e.g. lockdown, death)  

  • All re-booking procedures and expiry extensions will be affected only after the therapist has received the right amount of fee paid. 

  • It is only one female therapist carrying out the treatment, therefore she is unable to carry out treatment for two persons at the same time. The treatment will be done in sequence, one after the other.

  • Online courses and downloadable products: every purchase happens by your own will. Pre-payment only and as you get immediate access to the product therefore no refund is applicable. 

  • January Sorted additional 15 mins voucher. If you have/had a treatment in November 2021 you could apply to get additional 15 mins to your full priced 45 mins (£40) or 60 mins (£50) treatment in January 2022. Only can be added for a full price paid treatment ( Bespoke package treatments are excluded as they are sold at a reduced price).  Voucher valid for treatment that booked and received before or on 31st January 2022. 

  • The Ultimate Festive Pamper package. Only advertised and available  for subscribers. Hands on treatment are valid to use between 1st December 2021 and 15th March 2022 included any holidays for both part, public holidays, charity events, training days, sickness, hospital stay. Please inform the therapist if any major life changes happens e.g. death, life changing accident)). Book, oil and wax melts will be handed over after the first hands on treatment. Hand reflex video will be sent over in a week after payment. 

  • Christmas 2021 voucher: 45 mins reflexology treatment for £36 instead of £40  and instead of £55 from 1st of February 2022. Voucher valid for treatment that booked and received before or on 15th March 2022. Pre-payment  before your treatment are preferred. 

  • Calm Cupids - Valentine's Day Special: packages are available for purchase between  1st Feb and 14th February 2022 and must book and use by 15th March 2022. 

  • The therapist is also a human being and not a machine. Please be patient, tolerant and co-operative. Please avoid being selfish and obstinate.

  • Not knowing the rules, it doesn’t exempt you from following them.