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FAQs

Take a read of the most frequently asked questions about treatments at Relax-therapy

  • What should I expect at the first visit?
    The therapist requires you to fill out a consultation form. Afterward the therapist will begin by asking you questions to establish what areas you would like worked on, if there are any conditions needing to be addressed and to determine if the treatment is appropriate for you. It is important to list all health concerns and conditions so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies, so the therapist is aware if she need to use a different oil for the treatment.
  • What should I wear for the treatments?
    The therapist would ask you to keep your underwear on during massage and during reflexology keep all clothes on apart from your socks. The therapist would give you privacy to undress and get comfortable on the massage couch.
  • What do I do during a treatment?
    Make yourself comfortable and relax. If the therapist wants you to adjust your position, she will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people close their eyes or sleep during the session, others prefer to talk. It’s up to you. Do not hesitate to ask any questions at any time or let to know the therapist if something is wrong, uncomfortable or you feel discomfort.
  • Do I have to cover myself with a towel?
    If you are getting a massage, once you are undressed, lay on the massage couch under the towel. The therapist will only uncover the part of your body being worked on. For reflexology the only thing you must lose is your socks.
  • How long is the treatment last?
    Most people prefer 60- or 90-minutes sessions. Less than 60 minutes sessions only allow a partial session such a back-neck-shoulders or legs and feet. You could combine massage and reflexology in a 90-minute session. The therapist allows relaxation time prior and after the sessions.
  • Will the treatment hurt?
    A relaxing massage that doesn’t probe very deep into the muscles, shouldn’t hurt. Being said there is a ‘feels good’ hurt and an ‘ouch, stop it’ hurt. A good massage, even a deep tissue should always stay in a ‘feels good’ hurt range. The most effective massage always works with your body’s natural response, not against it. Some points on your feet can be the same just like above. You should tell the therapist if the pressure is too much, or you want more pressure, and she will do what is the best for you and what your body tells to her hands.
  • How often should I get a treatment?
    To be honest it varies from person to person. If you are looking for some general relaxation to keep yourself top of everything, then a session every 4-6 weeks may be fine for you. However, if you are looking to address a specific condition, then it is recommended to go more frequently at first like weekly and then slowly taper down to a maintenance. Schedule regularly to prevent the same issue in the future. Regular sessions could make a huge difference in your mental and physical health. Don’t forget that you can’t pour from an empty vessel.
  • What product do you use?
    Relax-therapy uses products from Oshadi and Aromantic massage oils for massage and stress relief face therapy. Songbird reflexology wax used for reflexology treatments. Burt's Bees massage oil for pregnancy massage. No nuts oil used and all client asked for allergies during consultation.
  • Do I have to listen relaxing music during the sessions?
    Although the therapist will play relaxing, slow music, you can choose to have different music or podcast, even your own from your playlist. Just ask the therapist to change the music if you wish.
  • How would I feel after a treatment?
    Most people feel relaxed and sleepy. Some experiences a freedom from a long-term aches and pains. If you haven’t had a treatment for a long time, then you may be slightly sore for couple of days – much like a good workout at the gym. After massage/reflexology you should drink plenty of water to flush out toxins that your body released during and after massage/reflexology.
  • When shouldn’t get a massage?
    There are conditions which would prevent the get the full benefit of massage (fever, open wound, major operation, cold/flu/Covid, contagious skin infection). If you are not sure about it, please contact the therapist.
  • How many sessions do I need?
    To be honest it varies from person to person and from condition to conditions. Regular sessions could make a huge difference in your mental and physical health. Don’t forget that you can’t pour from an empty vessel.
  • Do you offer MLD - manual lymphatic drainage massage?
    Although all massage type (Swedish, deep tissue, hot stones, dry cupping, etc.) use techniques like effleurage strokes to stimulate the lymphatic system MLD is a specific type of massage. Relax- therapy do not offer this kind of treatment. But you could try RLD - reflexology lymph drainage which is just as effective as MLD. My experince shows RLD is better than MLD for some conditions such as swollen legs and arms, detox or just general well-being. To learn more about RLD please read the relevant blog post: https://www.relax-therapy.com/post/lymphoedema-i-ve-got-your-feet
  • How much is it?
    For some it is luxury or a treat once a year, for some it is a necessity and regular thing and the best investment towards their mental and physical health. For prices please visit www.relax-therapy.com/massage-and-reflexology Please keep in mind that the business has expenses to keep itself up and running such as rent, insurance, oils and creams, stock, trainings and courses for the therapist, towels, couch rolls, candles, travel fees, administrative fees etc.
  • Do you offer mobile or home visits?
    Relax-therapy do not have the facilities to do mobile or home visits. The treatment room based on the High Street in Purley on the ground floor. Easy to access for anybody with mobility issues. The treatment room has an electric couch which adjustable for client's need.
  • Are you able to provide receipt/invoice after treatment?
    Yes, Relax-therapy can provide receipt/invoice. NVQ Level 3: Swedish massage, Hot stones massage, Deep tissue massage ITEC Level 3: reflexology and member of Association of Reflexologist (AoR) If you need a receipt/invoice please send what details you need on it ( your name, address etc).
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