Question 1

How do I book?

Accepted Answer

You can book via the website --> www.relax-therapy.com

You can also book directly with me via text message or in person. Please note a small deposit is required to secure your appointment. Deposit is payable within 48hrs and non-refundable if cancellation or non-shows occurs within 48hrs prior appointment. 
I also ask at least 48 hours for rescheduling.

Question 2

What should I wear for the treatments?

Accepted Answer

The therapist would ask you to keep your underwear on during massage and during reflexology  keep all clothes on apart from your socks. The therapist would give you privacy to undress and get comfortable on the massage couch.

Question 3

Do I have to cover myself with a towel?

Accepted Answer

If you are getting a massage, once you are undressed, lay on the massage couch under the towel. The therapist will only uncover the part of your body being worked on. For reflexology the only thing you must lose is your socks.

Question 4

What should I expect at the first visit?

Accepted Answer

The therapist requires you to fill out a consultation form. Afterward the therapist will begin by asking you questions to establish what areas you would like worked on, if there are any conditions needing to be addressed and to determine if the treatment is appropriate for you. It is important to list all health concerns and conditions so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies, so the therapist is aware if she need to use a different oil for the treatment.

Question 5

What do I do during a treatment?

Accepted Answer

Make yourself comfortable and relax. If the therapist wants you to adjust your position, she will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people close their eyes or sleep during the session, others prefer to talk. It’s up to you. Do not hesitate to ask any questions at any time or let to know the therapist if something is wrong, uncomfortable or you feel discomfort.

Question 6

How long is the treatment last?

Accepted Answer

Relax-therapy offers 45min/60mins/90mins/120mins  long treatments. 
Most people prefer 60- or 90-minutes sessions. Less than 60 minutes sessions only allow a partial session such a back-neck-shoulders or legs and feet.  You could combine massage and reflexology in a 90-minute session. The therapist allows relaxation time prior and after the sessions.

Question 7

Will the treatment hurt?

Accepted Answer

A relaxing massage that doesn’t probe very deep into the muscles, shouldn’t hurt. Being said there is a ‘feels good’ hurt and an ‘ouch, stop it’ hurt. A good massage, even a deep tissue should always stay in a ‘feels good’ hurt range. The most effective massage always works with your body’s natural response, not against it.

Some points on your feet can be the same just like above. You should tell the therapist if the pressure is too much, or you want more pressure, and she will do what is the best for you and what your body tells to her hands.

Question 8

What product do you use?

Accepted Answer

Relax-therapy uses products from Oshadi and Aromantic massage oils for massage and stress relief face therapy. 
Songbird reflexology wax used for reflexology treatments. 
Burt's Bees massage oil for pregnancy massage.

No nuts oil used and all client asked for allergies during consultation.

Question 9

Do I have to listen relaxing music during the sessions?

Accepted Answer

Although the therapist will play relaxing, slow music, you can choose to have different music or podcast, even your own from your playlist. Just ask the therapist to change the music if you wish.

Question 10

How would I feel after a treatment?

Accepted Answer

Most people feel relaxed and sleepy. Some experiences a freedom from a long-term aches and pains. If you haven’t had a treatment for a long time, then you may be slightly sore for couple of days – much like a good workout at the gym. After massage/reflexology you should drink plenty of water to flush out toxins that your body released during and after massage/reflexology.

Question 11

When shouldn’t get a massage?

Accepted Answer

There are conditions which would prevent the get the full benefit of massage (fever, open wound, major operation, cold/flu/Covid, contagious skin infection). If you are not sure about it, please contact the therapist.

Question 12

How many sessions do I need?

Accepted Answer

To be honest it varies from person to person and from condition to conditions. Regular sessions could make a huge difference in your mental and physical health. Don’t forget that you can’t pour from an empty vessel.

Question 13

Do you offer MLD - manual lymphatic drainage massage?

Accepted Answer

Although all massage type (Swedish, deep tissue, hot stones, dry cupping, etc.) use techniques like effleurage strokes to stimulate the lymphatic system MLD is a specific type of massage.

Relax- therapy do not offer this kind of treatment.

But you could try RLD - reflexology lymph drainage which is just as effective as MLD. My experince shows RLD is better than MLD for some conditions such as swollen legs and arms, detox or just general well-being.

To learn more about RLD please read the relevant blog post:
https://www.relax-therapy.com/post/lymphoedema-i-ve-got-your-feet

Question 14

How much is it?

Accepted Answer

For some it is luxury or a treat once a year, for some it is a necessity and regular thing and the best investment towards their mental and physical health.

For prices please visit www.relax-therapy.com/massage-and-reflexology

Please keep in mind that the business has expenses to keep itself up and running such as rent, insurance, oils and creams, stock, trainings and courses for the therapist, towels, couch rolls, candles, travel fees, administrative fees etc.

Question 15

How do I pay?

Accepted Answer

You pay prior to your appointment if you book via the website.

The payment in person is by cash or card.

Question 16

Do you offer mobile or home visits?

Accepted Answer

Relax-therapy do not have the facilities to do mobile or home visits.

The treatment room based on the High Street in Purley on the ground floor. Easy to access for anybody with mobility issues. The treatment room has an electric couch which adjustable for client's need.

Question 17

Are you able to provide receipt/invoice after treatment?

Accepted Answer

Yes, Relax-therapy can provide receipt/invoice.

NVQ Level 3: Swedish massage, Hot stones massage, Deep tissue massage

ITEC Level 3: reflexology and member of Association of Reflexologist (AoR)

If you need a receipt/invoice please send what details you need on it ( your name, address etc).

Question 18

How often should I get a treatment?

Accepted Answer

To be honest it varies from person to person. If you are looking for some general relaxation to keep yourself top of everything, then a session every 4-6 weeks may be fine for you.

However, if you are looking to address a specific condition, then it is recommended to go more frequently at first like weekly and then slowly taper down to a maintenance. Schedule regularly to prevent the same issue in the future.

Regular sessions could make a huge difference in your mental and physical health. Don’t forget that you can’t pour from an empty vessel.

Question 19

Is there parking?

Accepted Answer

Payed Parking is available on street ( up to 1 hr )

Multi story car park - 3 minutes walk from the salon or TESCO car park ( free up to 3 hrs) is 7 minutes walk from the salon.

Question 20

Where are you located?

Accepted Answer

You can find Relax-therapy inside Ghost Hair Salon on Purley High Street next to Card Factory shop, opposite Purley Hospital.

Question 21

Can I cancel or change my appointment?

Accepted Answer

Yes, you can as long as you give at least 48 hrs otherwise  a cancellation charge may be payable.

Question 22

Do you offer gift cards/vouchers?

Accepted Answer

Yes, Relax-therapy offers gift cards online and in person for any occasions (birthday, christening, pregnancy, wedding, anniversary, Valentine's Day, Christmas, Mother's Day, Father's Day)

Question 23

What treatments do you offer?

Accepted Answer

Relax-therapy offers a wide range of treatments in Purley, Surrey.

Swedish Massage
Hot stones Massage 
Deep Tissue Massage 
Feet reflexology 
Well-being Reflexology 
Therapeutic treatments for over 60s (aka Silver Tuesday)
Massage and reflexology for living with cancer and beyond 
Massage and reflexology for pregnancy 
Pre-conception reflexology 
Post-natal Massage and Reflexology 
Baby massage and reflexology 
Kids, Teens and Young adults massage and reflexology 
Reflexology Lymphatic Drainage 
Stress Relief Face Therapy 
Head massage 
Leg & feet massage 
Back-neck-shoulders massage 
Massage combined with reflexology 
Massage and reflexology combined with Stress Relief Face Therapy

Question 24

How long I must wait to get a treatment after giving birth?

Accepted Answer

For getting a post-natal massage you should wait until the six weeks check – up but it is totally up to you and your body. You can have reflexology with your Baby in your arms after 3-4 weeks after giving birth but only if you feel comfortable.

Question 25

Can I get a treatment if I am pregnant?

Accepted Answer

Relax-therapy provide pregnancy massage for pregnant women from 12 weeks pregnancy and pregnancy reflexology from 20 weeks pregnancy until due date or overdue date. In certain conditions you must ask a written statement from your Doctor/Midwife to confirm that is safe to have a treatment.

Pregnant women lay on their side during massage and the therapist provide pillows for ultimate comfort. For pregnancy reflexology they must be in seated positions.